| If you are having problems with your
utility company then energywatch is here to help you.
Energywatch provides free, impartial information and advice to
all energy consumers and can act as your advocate if you have been
unable to sort out problems with your suppliers.
What sort of problems can energywatch help to resolve?
Energywatch can help resolve most problems. For example, you may
be finding it difficult to transfer to a new supplier. Perhaps you
have been transferred to a new supplier without your consent. You
may have a complaint about your energy supply, billing, metering
or pricing. Or perhaps you are concerned about the safety of your
supply. Whatever the problem, energywatch has trained staff available
to advise.
Who do I contact first?
If you experience a problem with your energy supply, you should
first contact your energy supplier and give them an opportunity
to resolve the problem. Energywatch will not be able to take up
your complaint unless your supplier has been given an opportunity
to resolve the problem directly with you. If your supplier fails
to resolve the problem, or if you are not satisfied with the action
they have taken, you may contact energywatch for further assistance.
For more information, contact energywatch directly on 0845 906
0708 or visit
www.energywatch.org.uk
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